Bitmentor operate web based platforms that help tutors and students locate each other. We take privacy very seriously and are always committed to protecting it.
Below we've set out information and rules which defines what information we keep, and choices you have to access, update, delete, and control it.
"Personal information" is any information that we can use to identify an individual. For instance, this is data that allows you to be identified as a particular person, such as your name, phone number, or your address. It does not include personal information that is encoded or anonymized, or publicly available information that has not been combined with non-public information.
Further optional information you can provide with a student account is;
For a tutor account, we store the following further personal information, these data items include;
For Bitmentor we require the information set out above to be able to provide our services to you, and for our legitimate interests. We must collect and process personal information provided to us to carry out: checks to prevent fraud, network security, provision of administration and IT services, form a contract with you, and for child protection. We carry out our identity checks to meet our legal obligations to do so.
You have the right to make a complaint to the Information Commissioner's Office (ICO) at any time.
students profiles will only contain their first name by default, we do not display their surname or any contact information such as your phone number or email address. The information it contains is customisable for our users in the Your Privacy section.
Tutor's profile may contain personal information such as a profile photo, personal statement and feedback from other students.
All our users' profiles may show in external search engine results pages (such as Google).
We use cookies to store your current session when users log in to our members portal. The Bitmentor website also uses cookies or similar technologies to ensure the best user experience by tracking our users' movements around our site and to gather demographic information about our user base as a whole.
Cookies are small text files that are placed on the user's device and can be used to track usage patterns and record preferences (such as remembering your password for quick sign on). Bitmentor does not use cookies to store personal information about its users, but they are used to track usage on our site for all visitors. These tracking items include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, the files viewed on our site (e.g. HTML pages, graphics), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer site.
Our users are free to disable cookies within their browser, but this will likely limit the functionality of Bitmentor.
At this time, we do not respond to browser requests to "do not track", we await the development of industry standards for how such requests should be interpreted.
Our server store standard log files which enable us to view an individual's IP addresses, from this we will be able to lookup which ISP is supplying that IP address. From our logs we are able to see the date and time at which you viewed each page on Bitmentor, other standard information in these log files include a "user agent" which shows which internet browser and operating system you were using. We mainly use this log data to see which pages are popular and other general user behaviour across Bitmentor.
From this data alone we are not able to collect any personally identifiable information. However if a user signs up to our service we are then able to track a particular user (via their IP address). This data is only used by Bitmentor, but we may pass this data on to legal authorities or other 3rd parties if we receive abuse from a particular user.
We will not be able to erase information that is required to maintain our business purpose, we have a legal reason to keep it, or data that is required to facilitate your contract with us.
Within some of the pages on Bitmentor we may link to external websites, that is, websites that are not part of Bitmentor (third-party websites). Bitmentor are not responsible for the content of these external internet sites. We are careful who we link to, but since the sites are out of our control they could contain unsuitable content and may have privacy policies which differ from Bitmentor. Please review their policies if you are concerned.
All pages at Bitmentor contain familiar logo and menu system, if the site does not contain this layout you have most likely followed a link to an external website.
At Bitmentor we only use 3rd party solutions if it's necessary for our business, and as a result, after careful due diligence, work with a very small number of select companies. We pride ourselves in keeping as much functionality as possible in-house, as we believe it's far safer for our customers data.
Currently we work with the following companies:
Your data may be shared with these companies to insure we can develop and maintain our services.
We take email privacy very seriously with users of our website. Any Email address the user supplies when signing up, are not sold to 3rd parties for marketing purposes. This includes any personal information we may obtain from emails we receive through our contact us form.
We use a 3rd party payment provider to process payments for our service. We do not store our users' financial information by default, only if our users opt in will we securely retain it for future purchases. We use PayPal for our payment processing, whose use of your personal information is governed by their privacy policy.
If you have any concerns about our privacy policy, or have comments or questions regarding it, please contact us and we'll be happy to answer any questions you have. If we update our policy we will update this page accordingly.
You have the right to make a complaint to the Information Commissioner's Office (ICO) at any time.